Speak up, without messing things up

In these challenging times, we are faced with all kinds of pressures from the people around us. Whether you are doing important work, out in the world. Or are cooped up at home with family or friends. 

Now, more than ever, we need to be able to resolve our issues with the people in our lives, quickly and easily so we can focus on what’s important and navigate this new normal as best we can. 

To speak up using kindness, when it matters, not clam up and allow things to fester. 

We've created this short course so you can quickly learn the foundations of kinder feedback. The structure, tone and words that work.

So, you can give great feedback, without the blowback. Talk it out, without falling out.

This quick guide to the essentials of feedback is packed with practical tools and advice you can start using right away. You’ll find it’s time very well spent. 

Here’s what people say about this course

5 star rating

Loved this course!

Sam James

I've spent full days on courses in the past and not got as much out of them as I have from this short, practical, engaging intro to better, kinder feedback. ...

Read More

I've spent full days on courses in the past and not got as much out of them as I have from this short, practical, engaging intro to better, kinder feedback. Tim is a great presenter and clearly knows his stuff! Easy to dip in and out; flowed really well - and came out of it with valuable takeaways that I've already put into practice. A really helpful course delivered effectively - well worth it! Thanks Tim.

Read Less
5 star rating

Simple, practical, easy to remember

Chris Huggett

Like many teams, mine operates under stress most of the time, and so a model which is easy to remember, yet instantly impactful, is a great tool to have in t...

Read More

Like many teams, mine operates under stress most of the time, and so a model which is easy to remember, yet instantly impactful, is a great tool to have in the box. I've no doubt that Tim is right about the volume of positive feedback that's needed in the working world today, this is 29 minutes well spent for anyone, team member, leader, consultant, everyone.

Read Less
5 star rating

Super helpful and straight to the point!

Monique Leonhardt

I just watched the entire course and enjoyed it a lot. This is so valuable and takes less time to go through than an episode of a new Netflix series. Highly ...

Read More

I just watched the entire course and enjoyed it a lot. This is so valuable and takes less time to go through than an episode of a new Netflix series. Highly recommendable - Tim is a brilliant teacher!

Read Less
5 star rating

I like the word Kinder in the title and foundations ties ...

Cathy Evans

I found it straightforward and easy to listen to and it made sense and chimed with me on several occasions. I can see the techniques would work well at home ...

Read More

I found it straightforward and easy to listen to and it made sense and chimed with me on several occasions. I can see the techniques would work well at home and in my medical team. Thanks Tim

Read Less
5 star rating

So helpful

Anja Brown

Thank you so much. I found your course really helpful and will start practising straight away! I like that it starts with the facts and then gives the opport...

Read More

Thank you so much. I found your course really helpful and will start practising straight away! I like that it starts with the facts and then gives the opportunity for dialogue to try and avoid us backing off into our respective corners.

Read Less
5 star rating

Kinder Feedback - Self Reflection

Jon Cunningham

If there's one piece of self development, self awareness or self relection you do during lockdown, then do this..... Tim Keogh is one of the most engaging...

Read More

If there's one piece of self development, self awareness or self relection you do during lockdown, then do this..... Tim Keogh is one of the most engaging people I've come across for this sort of development; it's well worth some of your time to explore what he has to say. He has an enviable passion for it. I've already put the takeaways from this short course into action. There is something for everyone.

Read Less
5 star rating

Practical Tools for Constructive Feedback

Hentie Cilliers

Practical tools to give feedback and keep relationships intact. Well worth the time invested in my own development. Thanks Tim, I have recommended the course...

Read More

Practical tools to give feedback and keep relationships intact. Well worth the time invested in my own development. Thanks Tim, I have recommended the course to all managers at my workplace.

Read Less

Course curriculum

  • 1

    Welcome

    • Welcome

    • Download your workbook

    • Grace's story
  • 2

    Appreciative feedback

    • The WHY

    • The WHAT

    • The HOW

    • The unexpected benefit of praise
  • 3

    Constructive feedback

    • The WHY

    • The WHAT

    • The HOW

    • BUILD in ACTION

    • Facts or Feelings

    • Feedback is a gift

    • Recap: One more scenario
  • 4

    Speaking up about racism

    • Speaking up as a witness to racism
  • 5

    Next Steps...

    • Do we always have to say something?

    • What's next?

Feedback about the Kinder Feedback approach

The BUILD feedback approach really works

Lisa Thomson, Executive Director, Epsom and St Helier University NHS Trust

Two of our senior doctors had two colleagues who had been absolutely entrenched in their poor behaviour towards each other. Over two years nothing they had said had made any difference, they had tried everything including coaching and mediation. Then they tried BUILD. And the result was amazing. Revolutionary. Almost instantly, for the first time these two members of staff got it, understood what they were doing, and the impact it was having on each other and the wider team. And they changed their practice as a result. It was phenomenal.

BUILD works because it's about learning

Kevin Seales, HR Director, University of Otago

After reviewing the popular feedback and bystander intervention tools out there, we chose BUILD. It’s now our way of giving feedback. We’ve found it to be clear, simple and effective. BUILD makes it safe to speak up about poor behaviour, but it’s also great for performance discussions, and feedback to students. BUILD is a kinder way to give feedback, because for both sides it’s about learning, and that fits so well with our values.

Introducing your guide

Mission: Kindness

Tim Keogh

Tim’s mission is simply to spread kindness. Creating cultures where people, communities and organisations can flourish. He’s helped tens of thousands of people to reinvent their relationships at work, transform their teams, liberate leadership and take it home into flourishing families and friendships. Tim developed our tools and approaches after recovering from his own breakdown. In over 500 workshops he has honed and perfected them. You’ll love the way Tim weaves together the latest thinking in neuroscience, organizational psychology and behavioural economics into easy-to-apply, practical personal tools, and organisational change. People say learning with Tim is consistently enlightening, motivating, evidence-led, practical, fun. And most importantly, it works.

Find out more about Tim here...