Course curriculum

  • 1

    INTRODUCTION

    • Introduction and download

    • Introducing a new approach
  • 2

    PART 1. NO SURPRISES

    • Everyday coaching conversations

    • The best way to prepare...
  • 3

    1.1 Appreciative feedback

    • Introducing appreciative feedback

    • The WHY. The benefits of appreciation

    • The WHAT. Descriptive praise

    • The HOW. The ABC of Appreciation

    • PLUS... The unexpected benefit of praise
  • 4

    1.2 Constructive feedback

    • Introducing constructive feedback

    • The WHY. The benefits of feedback

    • The WHAT. The structure of great feedback

    • The HOW. The BUILD feedback approach

    • BUILD in performance feedback. Interactive scenario

    • PLUS... feedback in the real world
  • 5

    1.3 Strengths-based coaching

    • Introducing strengths

    • The WHY: growth through strengths

    • The WHAT. Find your strengths

    • The HOW. Coaching with strengths

    • PLUS... Download the STRONG coaching tool
  • 6

    PART 2. THE ANNUAL DISCUSSION

    • Introducing the Annual Development Discussion
  • 7

    2.1 The 4 S's of appraisal

    • The WHY. It's worth the effort

    • The WHAT. Successes. Struggles. Set goals. And support.

    • The HOW. Using the 4 S's of great development discussions

    • PLUS... Preparing for success
  • 8

    2.2 Deeper discussion skills

    • Introduction

    • Skills vs Strengths

    • Wellbeing that THRIVEs

    • Setting WOW! goals

    • The Listening Ladder
  • 9

    2.3 Top tips for success

    • Success for employees

    • Success for managers

    • Three steps to success
  • 10

    PART 3. GETTING INTO ACTION

    • Download your appraisal form

Introducing your guide

Mission: Kindness

Tim Keogh

Tim’s mission is simply to spread kindness. Creating cultures where people, communities and organisations can flourish. He’s helped tens of thousands of people to reinvent their relationships at work, transform their teams, liberate leadership and take it home into flourishing families and friendships. Tim developed our tools and approaches after recovering from his own breakdown. In over 500 workshops he has honed and perfected them. You’ll love the way Tim weaves together the latest thinking in neuroscience, organizational psychology and behavioural economics into easy-to-apply, practical personal tools, and organisational change. People say learning with Tim is consistently enlightening, motivating, evidence-led, practical, fun. And most importantly, it works.

Find out more about Tim here...