Course curriculum

  • 1

    Vital conversations. Vibrant relationships

    • Introduction and workbook

    • Relationships drive results

    • Summary
  • 2

    Reflect on the relationship

    • Introduction

    • Roles in the relationship

    • Looking backwards, honestly

    • So many choices

    • Looking forwards, flexibly

    • Summary
  • 3

    The story of the relationship

    • Introduction

    • The relationship story

    • Three sides to every story

    • Summary
  • 4

    Plan your conversation

    • Introduction

    • The foundation for your relationship

    • What can you appreciate?

    • The structure of great feedback - a refresher

    • The Listening Ladder

    • Plan your conversation

    • Summary
  • 5

    Feel the fear, and do it anyway

    • Introduction

    • Overcoming your fear

    • And reducing their fear

    • No flight, no flight, just great feedback

    • Summary
  • 6

    Having your conversation

    • Introduction

    • The thing or something else

    • Common ground?

    • It's time...